What can we help you with?

  • How do I use Veetoo Trade?

    Either enter the type of trade you are looking for into the search box, or click the popular trades icon, enter your postcode and you will be shown a list of relevant trades people close to you. The Gold members appear first, these trades people have sign up to our service and have accepted service standards. We also aim to keep an up to date record of relevant qualifications which are normally displayed on their profiles.

  • Why are there only a few trades people listed in my area?

    Veetoo Trade is growing all the time, we have better coverage in some areas than others. If you feel your area is poorly served, please give us a call and we will see what we can do to help find you someone reputable in your area.

  • How can I recommend a Tradesperson?

    You can do this via the website, or ask the tradesperson to email you a link, we will publish it once it has been screened by our administration team.

  • How do you vet prospective members?

    All Gold Members are interviewed as part of the sign-up process. We take details of qualifications and currency and make reasonable efforts to check validity. These qualifications, along with insurance details, are published on a Gold Members profile. We also endeavour to publish other sites where they are listed, such as Checkatrade, Rated People etc, as this can give further confidence

    During the interview process we will ask for:

    • Proof of Qualifications – (e.g. Gas Safe, Part P).
    • Insurance – Proof that they hold Public Liability and combined insurance if they employ people.
    • Identity checks including proof of address, company’s trading address and sight of a passport or drives licence.
    • Referees – We ask that members supply references from previous customers.
    • We ask that our tradespeople agree to abide by the Veetoo Standards – (available here)

    We will also publish any other relevant details, such as VAT registration where applicable. We also encourage our tradespeople to supply proper documentation in terms of quotations, statements of work (for complex jobs) and properly prepared invoices. As a Gold Member they will also have the ability to accept card payment.

    No reliance on information

    Whilst we make reasonable effort to maintain standards and accuracy of the information published the content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. Please note that the content contained on the Website may be out of date at any given time and Veetoo Trade are under no obligation to update it.

    How does your feedback process work?

    As a customer you should receive a link from the tradesperson. This enables you to give comments and scores across different areas of their workmanship and service. Your feedback is the very essential to the success of our tradespeople and  Veetoo Trade –  word of mouth recommendations are the most powerful form of marketing.

    We do require you to supply your contact details, anonymous reviews cannot be published. We will not publish your personal details on our website.

    Feedback is usually published within 5 days unless there is an issue we need to discuss with your or your Tradesperson in more detail.

    It does not happen often, but if you have been let down by a Veetoo Trade member we want to help. You can find out more about our process for resolving issues.

    Is the work guaranteed?

    All of our traders are independent and responsible for the quality of their work. We promote good practice, maintenance of qualifications and membership of relevant Trade associations with whom we have links. All our registered Trades are committed to upholding the Veetoo Trade Standard which, amongst other things, requires them to carry adequate insurance cover. Reputations make or break businesses, so most tradespeople are very keen to delight their customers so that they get positive feedback.

  • I am unhappy with the work, what can I do?

    This is an exceedingly rare occurrence as our tradespeople rely upon positive feedback to help them attract more work and grow their business. However, if it does happen, we recommend you read our complaints process. This gives advice on resolving issues.

  • Do you remove unsatisfactory members?

    We try and weed out trades that we don’t feel come up to the mark during vetting. If one does slip through then yes, if a business falls short of the Veetoo Trade Standard then we will investigate and take action, including removal if required. Our reputation, as well of that of reputable tradespeople is the bedrock upon which businesses are built.

  • Complaints

    Our members promise to meet the Veetoo Trade Standards, and agree to have feedback from their customers published online for all to see.

    Before we publish adverse reviews we believe it is fair and reasonable to give our members the opportunity to give their perspective and a chance to correct the matter where it is found that the work was below an acceptable standard. We have found that this usually results in a much better outcome for all.

    Instances such as this are rare, particularly if a clear statement of work has been agreed in advance of the work beginning and any variations to the original statement of work are recorded and signed by both tradesperson and customer.

    However, if you feel  you have been let down by a Veetoo Trade member,  here is how we can help:

    Our Policy

    Veetoo Trade encourage and recommend you to make all reasonable efforts to discuss your issues directly with the company concerned to see if a mutual resolution can be made.

    Whilst Veetoo Trade will undertake a level of investigation, our aim is to remain impartial throughout, supporting where we can both parties to a reasonable resolution.

    Veetoo Trade will contact the company to discuss your concerns as this encourages a resolution. If you do not wish for Veetoo Trade to contact the company we may be able to investigate the complaint but cannot publish your comments. Your complaint will be kept on record which will allow us to build up a picture of how the company conducts their business.

    Veetoo Trade can only help you with complaints about Veetoo Trade members (this includes any complaints up to a year prior to the company becoming a member).

    The complaint must be within a 24 month period from the day the work was completed, or outside of this date range we can only review complaints if the guarantee or warranty is in place.

    If necessary, Veetoo Trade may ask for evidence of work carried out such as photographs. In the absence of evidence we will be unable to publish the complaint.

    Anonymous comments or those from third parties cannot be published.

    We aim to respond to all Complaints within 24 hours.

    All feedback is published in order of date received.

    Any published complaints will not show the customers details, for example name and address.

    Veetoo Trade reserves the right to edit comments. This will generally be for length or clarity. Veetoo Trade has a zero tolerance policy for abusive or offensive language either in written of verbal form.

    Your comments are important and will be recorded internally. This will help us build up a picture of this company and the way in which they conduct their business.

    Veracity of information is not guaranteed

    The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although Veetoo Trade makes reasonable efforts to update the information on the Website, please note that the content contained on the Website may be out of date at any given time and Veetoo Trade are under no obligation to update it.

    Veetoo Trade is a trading name of Global Employment Group Limited Company Number 08058033

    For any further questions, please contact us at info@veetootrade.com

  • What's it all about?

    Veetoo trade is a community, we have your interests at heart. It’s free to be affiliated, all we ask is that you check your searchable home page, add your contact details and publish your qualifications. You can even add a few pictures to show off your work.

    Why not join us as a Gold Member, as well as leads you’ll enjoy the type of benefits usually only available to big companies.

    • Discount at over 600 high street stores – do your usual weekly shop – save a grand a year, incredible! *
    • Save money on diesel for your van (you can also use this benefit for your car too) up to 4p a litre!
    • Free coffee every month
    • We will give you a card reader so you can take card payments and enable customers to use credit cards to spread the cost of bigger jobs – win more work. COVID friendly and professional.
    • Get help with your searchable Veetoo profile – add photos and show off your work and qualifications
    • Cheap insurance for your business and family
    • Smart sticker for you van showing you are a professional Veetoo registered trader
    • Add our Workwear package – box fresh shirts – every 6 months
    • Matching workwear available from our shop – Carefully selected high quality items at incredibly low prices, delivered to your door
    • Monthly prize draw – Incredible prize and profile write up every month – included. Win High quality tools and more!
    • Refer a friend – get a nifty fifty when they sign up as a Gold Member

    *Approximate saving for a family spending £80 per week on groceries.

    All for this and more for £10 per month!

  • What perks do I get as part of the membership?