What can we help you with?

V2 Radio Trade.com is growing all the time, we have better coverage in some areas than others. If you feel your area is poorly served, please give us a call and we will see what we can do to help find you someone reputable in your area.

You can do this via the website, or ask the tradesperson to email you a link, we will publish it once it has been screened by our administration team.

This is an exceedingly rare occurrence as our tradespeople rely upon positive feedback to help them attract more work and grow their business. However, if it does happen, we recommend you read our complaints process. This gives advice on resolving issues.

We try and weed out trades that we don’t feel come up to the mark during vetting. If one does slip through then yes, if a business falls short of the V2 Radio Trade Standard then we will investigate and take action, including removal if required. Our reputation, as well as that of reputable tradespeople is the bedrock upon which businesses are built.

Our members promise to meet the V2 Radio Trade.com Standards, and agree to have feedback from their customers published online for all to see.

Before we publish adverse reviews we believe it is fair and reasonable to give our members the opportunity to give their perspective and a chance to correct the matter where it is found that the work was below an acceptable standard. We have found that this usually results in a much better outcome for all.

Instances such as this are rare, particularly if a clear statement of work has been agreed in advance of the work beginning and any variations to the original statement of work are recorded and signed by both tradesperson and customer.

However, if you feel  you have been let down by a V2 Radio Trade member,  here is how we can help:

Our Policy

V2 Radio Trade encourage and recommend you to make all reasonable efforts to discuss your issues directly with the company concerned to see if a mutual resolution can be made.

Whilst V2 Radio Trade will undertake a level of investigation, our aim is to remain impartial throughout, supporting where we can both parties to a reasonable resolution.

V2 Radio Trade will contact the company to discuss your concerns as this encourages a resolution. If you do not wish for V2 Radio Trade to contact the company we may be able to investigate the complaint but cannot publish your comments. Your complaint will be kept on record which will allow us to build up a picture of how the company conducts their business.

V2 Radio Trade can only help you with complaints about V2 Radio Trade members (this includes any complaints up to a year prior to the company becoming a member).

The complaint must be within a 24 month period from the day the work was completed, or outside of this date range we can only review complaints if the guarantee or warranty is in place.

If necessary, V2 Radio Trade may ask for evidence of work carried out such as photographs. In the absence of evidence we will be unable to publish the complaint.

Anonymous comments or those from third parties cannot be published.

We aim to respond to all Complaints within 24 hours.

All feedback is published in order of date received.

Any published complaints will not show the customers details, for example name and address.

V2 Radio Trade reserves the right to edit comments. This will generally be for length or clarity. V2 Radio Trade has a zero tolerance policy for abusive or offensive language either in written of verbal form.

Your comments are important and will be recorded internally. This will help us build up a picture of this company and the way in which they conduct their business.

Veracity of information is not guaranteed

The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although V2 Radio Trade makes reasonable efforts to update the information on the Website, please note that the content contained on the Website may be out of date at any given time and V2 Radio Trade are under no obligation to update it.

V2 Radio Trade is a trading name of Global Employment Group Limited Company Number 08058033

For any further questions, please contact us at info@veetootrade.com